Sweetwater’s FREE 2-Year Total Confidence Coverage Warranty
Extra peace of mind at no extra cost.Save money with FREE parts and labor
Get back to making music with the industry’s fastest turnaround time
Fix it the first time with our award-winning, factory-certified Service Department
We've got your back
At most music stores, customers have to spend an extra 10% to 30% of an item’s cost to make sure their gear is covered beyond the manufacturer’s warranty.
You don’t have to pay hundreds of dollars – or even more – for extra gear protection at Sweetwater!
Our Total Confidence Coverage Warranty gives you 24 months of coverage backed by our team of Sales Engineers, Support Specialists, and our factory-certified Service Team at no extra cost.
Sweetwater’s Award-Winning Service Department
Treat your gear right with warranty service provided by our on-site, award-winning, and factory-certified Service Department, authorized to repair virtually every piece of gear we sell.
If we’re not authorized to service a piece of gear, we will work directly with the manufacturer for service so you don’t have to worry about it!
Terms and Conditions
Is this the same as the manufacturer warranty?
Where do I send my gear for TCC warranty service?
Is the warranty transferrable?
What is covered under warranty?
What isn’t covered?
Are there any exclusions?
- Drums and drum hardware are covered for manufacturer defects, but not for normal wear and tear or abuse.
- Software, in any form, is not covered.
- Data recovery from faulty hard drives, solid state drives, USB keys, and flash drives is not a service covered by this warranty.
- This warranty does not apply to Apple products; however, Apple does offer its own great warranty programs — check with your Sales Engineer to learn more about AppleCare+.
- Products identified as “Used” are not covered by this warranty. See our exclusive 90-day Used Gear Guarantee.
- Power conditioners, surge protectors, and power regulators are covered under our warranty and will be repaired should they become defective, but this warranty does not cover the repair or replacement of equipment connected to these products or offer any kind of cash value.
Detailed Warranty Exclusion List
AppleCare
All Apple products
All Groove Tubes products
Batteries
Banjo heads
Bows
Brass care
Brass mutes
Brass practice aids
Brushes
CD audio
CD audio consignment
CD blanks
Clothing
Crotales
Cymbals
Cymbal accessories
Cymbal boom stands
Cymbal cases
Cymbal stands
Drumheads
Drumhead accessories
Drumsticks
Drumstick accessories
Drumstick rods
DVD blanks
Gong
Guitar picks
Harmonicas
Harmonica accessories
iLok 3
Instructional books
Instructional videos
Ligatures: clarinet
Ligatures: saxophone
Mallets
Marching cymbals
MIDI loop
Mouthpieces
Orchestral string accessories
Orchestral string pickups
Plug-ins: Avid DSP
Plug-ins: d8b
Plug-ins: Native
Plug-ins: PowerCore
Plug-ins: VS
Printer ink
Processor plug-ins
Reeds
Reeds care
Rosin
Service parts
Sheet music
Snare wires
Software
Sound samples
Strings
Tape cassette
Tape DAT
Tape reel
Tape video/digital
Tubes
Vocal care
Woodwind care