Listings
Can I buy or sell items internationally?
How do I relist a canceled order?
How do I list an item on Gear Exchange?
Can I import multiple listings at once?
Payouts
Why do I need to add a card on file?
What happens after I make a sale? When do I get paid?
Where can I see my Sweetwater Gift Card balance?
How do I use my Sweetwater Gift Card?
Sold Orders
How can I buy a Gear Exchange shipping label?
I sold an item. How long do I have to ship?
What do I do if I receive negative feedback?
What should I do if a buyer reports issues on an order?
How do I enter tracking information?
I accepted a buyer's offer, but they never completed the payment. What should I do?
How do I know how much to charge for shipping?